Have a Question?

Great. We are here to help you 7 days a week and will respond within 24hrs. You can also find most answers to your questions right here on this page.

love.moondust@gmail.com

Or you can email us

What kind of metals do you use in your pieces?

We use .925 sterling silver and Bali Silver for all of our silver accents, including all the components used in making the bracelets (excluding the wire cord)... that means no tarnishing, chipping or cracking.



Why do you use Bali Silver?

We take pride in creating high quality pieces and using unique silver is no exception. Bali Silver is sterling silver made entirely by hand, through the weighing, melting and mixing of 92.5% silver and 7.5% copper by the Balinese who are highly skilled silversmiths.



Are all the stones in your pieces natural stones?

Yes! For all of our pieces, we only use high quality natural stones that have been cooked in Mother Earth's kitchen, we do not use anything that has been dyed, altered or man made. Take a look at our Gemstones page to see what stones you are attracted to.



Will my purchased item look the same as in the photo?

You will be recieving the piece you have purchased. Please keep in mind that stones are unique and special, variation in color and inclusions in the gemstones are natural.



I can't find an item that I previously wanted, what should I do?

Please keep in mind that our pieces are unique and one of a kind, once they are gone we may not be able to re-create that same piece again. If one of the items you had your heart set on is gone, contact us and we will see what we can do.



Do you do custom work?

Absolutely! We would love to work with you and create a unique piece that is meant to raise your vibration and help you mainfest your intentions and goals. Contact us at love.moondust@gmail.com to start your consultaion.



What size are the Bracelets and Anklets?

The bracelets range between 6.5" - 7.5" for women and 7" - 8" for men. As for anklets, they range between 8.5" - 10.5". Please refer to the individual item description as it indicates the specific size for each piece.



How long are your Malas?

Our Mala's range in length from 19" to 25" (including tassel or end stone piece). Please refer to the specific item description as this will indicate the specific length for each individual item.



FAQ'S

I just placed an order and I want to change or add to it

Yes of course. You can change or add to your order, as long as we have not maild it out. Just email us at love.moondust@gmail.com with your receipt and we will gladly help you out.



What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.



Payment safety

No card information is saved at Moondust and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment.



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